WILL I BE ASKED FOR ID?
If you’re lucky enough to look younger than 18 please be prepared to prove your age at any time with valid identification. If you do get asked for ID please don’t be offended. Please note that some REKOM UK venues operate a Challenge 25 policy.
WHAT FORMS OF ID CAN I USE?
We will only accept a UK photo card driving licence, passport, or PASS identification card bearing the PASS hologram. In conjunction with local authority guidance, we operate an ID seizure policy whereby any false ID will be confiscated and handed over to the police. For more information on The National Proof of Age Standards Scheme (PASS) please visit their website at www.pass-scheme.org.uk.
WHAT IS YOUR DRESS CODE?
We know this is a difficult rule to set, which is why we try and keep it as simple as we can.
We ask that our customers arrive smartly dressed and keep it stylish, fashionable and fresh but we do make a decision on an individual basis. We work hard to make sure The Terrace looks ready for you to party so we ask that you do the same.
We advise against wearing sports or gym style trainers, however we do accept some pumps like Converse and Vans.
We can’t make promises over the phone or by email – it’s just too tricky, so come down on the night and if you look the part then you shouldn’t have a problem.
Remember: Dress to impress!
WILL I BE REFUSED ENTRY?
The club’s management reserves the right to refuse admission. If you’re old enough, look the part and act the right way then you’ll be welcomed to the club. REKOM UK encourages people drink responsibly, so we reserve the right to refuse admission or service to customers who are, or appear to be, intoxicated.
WILL I GET A REFUND ON PREPAID TICKETS/PACKS IF I HAVE BEEN REFUSED ENTRY?
All tickets & packages are non-refundable. In specific circumstances you may be able to obtain a refund through REKOM UK customer services team at the discretion of the club’s management. Requests should be sent to [email protected], where you can expect a reply within 48hrs. Please note that refunds are issued to the credit/debit cards used for payment and can take up to 10 working days to process. Please note that cheque payments can take up to 15 working days to process.
WILL I BE SEARCHED?
We will sometimes operate a random search policy of customers, in the interest of customer safety. This search policy may be implemented depending on the type of event taking place, risk assessment or on advice of the police. We operate a zero tolerance policy on drugs and anyone suspected of taking or dealing in drugs will be searched and ejected from the venue. In instances where drugs are found customers will be detained and the matter will be reported to the police.
I’VE SENT THE CLUB A MESSAGE VIA THE CONTACT US FORM, WHEN CAN I EXPECT A REPLY?
Our office hours can differ from a typical 9-5 business. We do our best to reply to customers within 24 hours. Some instances by their very nature require investigation and may take a little longer. If you have any concerns, please give the club a call on the telephone number provided in the Contact Us link.
I’VE LEFT AN ITEM IN THE CLUB, WHAT DO I DO NEXT?
If an item is found in the club or left in the cloakroom and not collected we’ll endeavour to store the item until it is claimed, within a reasonable timeframe. If you’ve lost an item please send us a message via the “Contact Us” link with as much detail about the item as possible, where it was left (if you’re aware) and when. The more detail you give us the easier it is for us to attempt to locate your item.
DO I NEED COOKIES ENABLED TO USE YOUR WEBSITES?
HOW DO I ENABLE COOKIES?
It depends on which browser you use. Here are some links to help out with the most common web browsers:
Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies